Why RingCentral Rejects Consent Forms
RingCentral (and TCR) requires "Express Written Consent" for all 10DLC campaigns. The most common rejection is Error 9607, which occurs when the carrier cannot verify how you obtain consent.
Common Failures
- • Pre-Checked Boxes: Consent must be an active choice. Pre-checked boxes are automatically rejected.
- • Vague Language: "I agree to terms" is insufficient. It must explicitly mention SMS/Text messages.
- • Missing Disclosures: Failing to mention message frequency, rates, or opt-out instructions.
Requirements for Approval
- • Clear Call-to-Action: The consumer knows exactly what they are signing up for.
- • Brand Name: The sender identity is unambiguous.
- • Policy Links: Direct links to Privacy Policy and Terms are present near the checkbox.
Related Error Codes
Error 9607
Insufficient Consent Proof
The carrier cannot verify the opt-in flow. Usually requires a screenshot of the web form.
Error 9103
Non-Compliant Website Footer
Privacy policy link is missing or broken on the provided URL.
Frequently Asked Questions
Can I use a verbal script for marketing?
Generally, no. Marketing/Promotional messages require Express Written Consent. Verbal consent is typically only acceptable for transactional or customer care use cases where the consumer initiates the call.
Where do I upload the screenshot?
In the RingCentral Admin Portal, under the 10DLC registration section, there is a field for "Opt-In Workflow Image". Upload a clear screenshot of your web form or paper form there.
Do I need double opt-in?
Double opt-in (replying Y to confirm) is not strictly required by TCR but is highly recommended as a best practice to prevent spam complaints and ensure list quality.